Shipping & Delivery Policy for Mermaidbays.com

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

1. WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may manage our inventory and will be responsible for shipping your products. We offer free 5-day shipping on all orders.

2. PROCESSING TIME

Orders are processed within 2 business days, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

Once an order is submitted, processing begins and the order cannot be cancelled. If you have questions about cancelling an order, please contact us.

4. RETURNS

Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition.

5. DELAYED ORDERS

In case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays are not the seller’s liability. For delayed orders, please contact the shipping carrier first to check the item’s status.

6. DAMAGED ORDERS

Mermaidbays.com is not liable for lost or damaged products once they have been placed in the hands of the shipping carrier. If your product arrives damaged, reach out to us so we can assist you in filing a claim with the shipping provider.

7. SHIPPING RESTRICTIONS

• Orders cannot be shipped to PO boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. Any unauthorized items for air shipment may require a different shipping method.